Complaints procedure

If you wish to make a complaint about any aspect of our services, you may contact us using the following details.

In writing:      

The Complaints Officer
Basil Fry & Company
Swan House, Swan Centre
Leatherhead, Surrey
KT22 8AH, United Kingdom

Telephone:  +44 (1) 1372 385 985

Email: (please note ‘COMPLAINT’ in the header)

The Financial Ombudsman Service

You may also contact the Financial Ombudsman Service (FOS). The FOS is an agency responsible for arbitrating on unresolved complaints between regulated firms and their clients. Full details can be found on its website at

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