STOREPROTECT with Basil Fry
StoreProtect is Basil Fry’s award-winning innovative solution for customers’ goods protection in self-storage.
StoreProtect allows self-storage operators to offer their customers protection for their goods in storage, saving them the hassle of looking for cover elsewhere.
StoreProtect is available for all sizes of operation, whether it’s a single container site or a large multi-site operation and provides the operator with an additional service for their customers.
Over 50% of the SSA UK’s members’ facilities already utilise StoreProtect.
How Does StoreProtect Work?
In conjunction with bespoke contract conditions provided by Basil Fry, StoreProtect allows operators to agree to an enhanced limit of liability up to the maximum replacement value declared by the customer. Most storage agreements default to a limited liability position which is commonly £100 per customer.
Basil Fry Underwriting, in turn, provides an insurance policy to the operator that agrees to pay for loss or damage to these customers’ goods where liability is accepted in accordance with the operator’s licence agreement and the StoreProtect Addendum.
To proceed, your customers are simply required to:
- Declare the maximum replacement value of their items.
- Review and agree to the terms and conditions of the licence agreement and StoreProtect Addendum.
- Pay StoreProtect fees charged by the operator for the additional service provided.
Key Benefits of StoreProtect
- Convenience for Customers: Customers do not need to spend time sourcing their own protection.
- No Excess: Unlike many online offerings, there is no excess for customers to pay in the event of a claim.
- Continuous Protection: Unlike other online arrangements, which may lapse during the storage period, StoreProtect ensures the cover remains in place for the entire duration of the contract as long as the customer pays the StoreProtect fees charged by the operator.
- New-for-Old Settlement: The basis of settlement under StoreProtect is on a new-for-old basis, replicating household insurance policies, however, with the additional advantage of agreeing to settle vermin claims (which are commonly excluded).
- Expert Claims Handling: Customers benefit from direct access to RCS, Basil Fry’s in-house claims settlement team. Handling around 3,000 – 5,000 customers’ goods claims annually, they are recognised as one of the industry’s most experienced teams in the UK.
- Charging for StoreProtect: Each Operator can set their own StoreProtect charges. The charge should represent fair value for the service being provided.
Interested?
Call the Broking Team on 01372 385 985 or email broking@basilfry.co.uk
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What our customers say
We are very happy to confirm that our company has maintained a close association with Basil Fry for some fifty years. During that time, we have received the very best of impartial advice on all insurance matters, ranging from our Motor fleet and property, to our Customers Goods and Marine policies.
We have always been very impressed with the claim settling service, which has been efficient, yet fair to both parties. Basil Fry settles our claims in the manner we wish our clients to be treated, frequently adding enhancement to the removal experience despite a claim being made. Claim settlement feels “bespoke” and I am sure that our clients appreciate this. Over the years the advice has been invaluable to us. The service we receive from Basil Fry exceeds our expectations, yet charges remain competitive.
Basil Fry are more than our insurance brokers, they have become our trusted business support.
Basil Fry have been a fantastic partner to us over the last ten years providing solutions to our ever changing insurance needs as we have grown our removals and storage business and also developed our self storage brand. Their knowledge of both sectors is in our opinion second to none and the hands on and personal approach of our Account Director and the professionalism of the claims handling cannot be faulted.
We have used Basil Fry for nearly twenty years to source our insurance products. Their ethos as a family orientated business fits in perfectly with our own and the service we receive continues to be of the very highest standard and is very reassuring for our own family business. You cannot put a price on peace of mind knowing that you have in place an insurance product to protect your business and clients that is second to none. Thank you, Basil Fry.
Basil Fry & Company have been our insurance brokers of choice for the past 12 years. The insurance products that they provide are perfectly tailored to our needs and we find that the service they provide in both broking and claims is second to none.
Insurance guide
We offer a wide range of policies designed to protect your business.
To learn more, take a look at Insurance Guide. Here you will find an explanation of the different types of insurance available for your business, as well as tips on how to ensure you declare the correct values and avoid underinsurance.