We don’t just sell insurance. Our dedicated in-house claims teams will support you and your customers through the entire claims process from start to finish.
Customers’ goods claims
Our in-house claims settling agent, RCS, consists of an experienced team of adjusters who are dedicated to achieving consistent, prompt and fair settlements for all customers’ goods claims.
Communication is paramount. We personally handle all customer claims. Our RCS team will keep you informed throughout the process so you can feel confident your claim is being handled efficiently.
Motor, property, liability and all other claims
We have an additional team of claims handlers to manage all other claim types.
We take an active role in claims management for all our clients. Claims are reported directly to our team, who will handle the process with your insurers. Our involvement doesn’t stop there: we regularly monitor all claims through to final settlement to ensure there are no unnecessary delays.
Our claims team is trained to understand the needs of your industry. This specialist knowledge allows our handlers to make the claims process as efficient as possible, so you can focus on running your business.
Risk management reviews
Managing claims in-house enables us to gather extensive data on claims/losses for our specialist industries. This data can be used by our advisors to provide benchmarking analysis where problematic claims patterns are identified.
We regularly provide risk management advice based on claims statistics which allow our clients to improve their claims experience. For example, on many occasions, we have performed an analysis of individual Motor claims experiences to identify patterns which are unusual in comparison to other businesses of a similar profile.
We also undertake extensive analysis of claims across the Marine sector, including data from tens of thousands of customer shipments and claims. We have identified patterns of claims for individual receiving agents, allowing our clients to change their local partner and improve their claims experience.